Shipping policy

Thank you for visiting and shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

1. Processing & Handling Times

  • Standard Order Processing: All orders are processed within [1–3 business days] (excluding weekends and major holidays).

  • Order Confirmation: You will receive a confirmation email once your order has been placed, followed by a second notification with tracking information once your package has shipped.

  • High Volume Period: During sales, new product launches, or peak holiday seasons, processing times may be slightly extended. If there is a significant delay in the shipment of your order, we will reach out to you directly via email.

2. State-Specific & Local Shipping Restrictions

Due to local regulations, product licensing, or hand-crafted freshness standards, certain products in our shop are subject to geographical shipping restrictions (e.g., items available exclusively to Michigan residents).

  • Restricted Product Indicators: Any item subject to shipping limits will clearly display a "Michigan Only" (or state-specific) notice on its product detail page.

  • Checkout Validation: Our system automatically verifies shipping eligibility based on your delivery address. If your cart contains a restricted item and your shipping address is outside the eligible state, you will be prompted to remove the restricted item before completing checkout.

  • Cancellations: In the event an order for a location-restricted item is placed with an ineligible shipping address, the restricted portion of the order will be canceled and refunded.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Shipping Method Estimated Delivery Time Standard Rate
Standard Ground 3–5 Business Days Calculated at Checkout / [e.g., $X.XX Flat Rate]
Expedited 1–2 Business Days Calculated at Checkout

 

4. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will typically become active within 24 hours.

5. Address Changes & Incorrect Addresses

Please ensure your shipping address is accurate before submitting your order. We process orders quickly and cannot guarantee that changes can be made once an order is in our system.

  • If you notice an error in your address, please contact us immediately at contact@maedaycoven.com.

  • We are not responsible for orders shipped to incorrect addresses provided by the buyer. Packages returned to us due to an invalid address can be re-shipped at the buyer's expense.

6. Damaged, Lost, or Stolen Packages

We take great care in packaging your items safely. However, if your package arrives damaged or is lost in transit:

  • Damaged Items: Please inspect your order upon receipt and contact us within [48 hours] if an item is damaged or defective. Please save all packaging materials and damaged goods, and attach photo evidence in your email so we can assist with a replacement or claim.

  • Missing Packages: If your tracking indicates "Delivered" but you have not received your package, please check with household members or neighbors first. If it remains missing, contact us so we can assist you in opening a carrier trace.

7. Contact Us

If you have any questions or concerns regarding our shipping policy or product restrictions, please reach out to us at: